The post began with me very earnestly breaking down a very well-written post by Tony Shawver at Matrix on burndown charts. After voicing on Twitter that I respected his thoughts, but disagreed with the execution. With the relationship I had built with them online, they suggested I write a rebuttal. It was really good, in […]Read more "Blog Post: Does Your Team Have A Scoreboard?"
I am writing this from the airport as I prepare to fly my family to Amarillo. The occasion will be bittersweet at best, as I help my mom bury her mother. It was time, and she was in some pain. Having lost her husband a few months earlier, I think my sister-in-law said it best: […]Read more "Blog Post: Grandmommy Taught Me To Welcome"
We get this question asked a lot by our customers. Some are asking because they want to know what could possibly produce so much quality work, others because they want to know if they can trust us. Either way, it’s a common consideration for anyone choosing a vendor. If you can’t wrap your head around […]Read more "Blog Post: Can You Tell Me About Your Process?"
When showing off a recent build to our president and chief user experience stakeholder, I was privy to an interesting conversation in regards to introducing new interactions. The particulars are not that interesting, but it relates to some feedback we received in testing. As a rule, we firmly believe that user testing and sign off […]Read more "Blog Post: Should We Be Training Our Users?"
Good for you Best Buy. Shame it took you this long to figure it out, but it appears you have the hang of this whole “showrooming” thing. I’ve called it out several times in this space, but big retailers such as JC Penny and Best Buy have been wringing their hands over the trend in […]Read more "Blog Post: Will ‘Reverse Showrooming’ Define 2013 Holiday Shopping?"
Whenever I get into a gigantic blowup with my wife, chances are unmet expectations are at the root of the problem. One of us communicated a commitment (intentionally or otherwise) that did not get met. Which, of course, brings up all the other memories of unmet expectations, and before I know it we have spent […]Read more "Blog Post: Define ‘Done’ Before Defining Done"