We are officially UX crazy, and for good reason. Software cares for users in a way I wasn’t sure was even possible, thanks to the litany of work done to care for them. I thought about it recently when I saw this amazing tweet:
That is care in a nutshell. Empathy is not reached in a vacuum, however. Ethnographic research, user personas, ecology maps and countless other documents can be created from scratch to help paint a better picture of what would make users feel cared for.